Permella currently ships within the United Kingdom and to selected destinations in Europe, Ireland and the United States. All orders are sent using a tracked Royal Mail or Parcelforce service.

Shipping rates

United Kingdom

• Tracked 48 - FREE Estimated delivery: 3–5 business days

Ireland

• International Tracked - £7.99 Estimated delivery: 3–5 business days

Mainland Europe

• International Tracked - £7.99 Estimated delivery: 5–8 business days

Available European destinations will be confirmed at checkout.

United States

• International Tracked - £14.99 Estimated delivery: 5–15 business days

Shipping is available to eligible US destinations shown at checkout.

Order processing

Delivery estimates apply after your order has been dispatched and do not include order-processing time. Once your order is on its way, you will receive a dispatch confirmation with tracking information.

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and may be affected by postal delays, customs processing or other circumstances outside our control.

International orders, customs and import duties

Permella ships from the UK. Orders sent outside the UK may be subject to import duties, taxes (such as VAT) and customs handling fees in the destination country.

These charges are not included in your order total and are the responsibility of the recipient. They are set by your local customs authority and are usually collected by the delivery carrier before or on delivery. We have no control over these charges and can’t predict the exact amount.

If an order is refused or not collected because import charges haven’t been paid, it will be returned to us. Once received, we’ll refund the cost of the items minus the original shipping cost and any return charges we incur.

UK orders are not affected and have no additional customs charges.

Delivery information

Please check that your delivery address is complete and correct before placing your order. Permella cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If your parcel is delayed, lost or arrives damaged, please contact us with your order number so we can investigate with the delivery provider.